FAQ
1. How long does shipping take?
We offer the following shipping options:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): $0
- Free Standard Shipping (7–14 business days): $10
Delivery times may vary slightly depending on your location.
2. Do you ship within the United States?
Yes, we currently ship across the United States.
3. When will my order be processed?
Orders are processed within 1–3 business days after payment confirmation.
4. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email.
5. What size should I choose for my child?
We recommend checking our size chart before ordering. If you're unsure, consider sizing up to allow room for growth.
6. Are your shoes comfortable for daily use?
Absolutely. Our shoes are designed with soft materials and supportive soles, perfect for everyday wear and active kids.
7. What if I receive the wrong or damaged item?
Please contact us within 7 days of delivery, and we will assist you with a replacement or refund.
8. Can I return or exchange an item?
Yes, we accept returns or exchanges under certain conditions. Please contact our support team for assistance.
9. Do you offer discounts or promotions?
We occasionally run special promotions. Stay tuned or subscribe for updates!
10. How can I contact customer support?
You can reach us via email anytime. We typically respond within 24–48 hours.